Shipping policy

At JACK KUMAR, we are committed to delivering fresh, premium New Zealand seafood to your door with reliable, fast, and secure international shipping. Below is our clear and transparent shipping & delivery policy for all orders.
1. Order Processing & Dispatch
All seafood orders are carefully processed, packed, and dispatched within 1–3 business days. To preserve maximum freshness, we arrange cold-chain packaging and speedy dispatch, minimizing waiting and transit time for your ocean-fresh products.
2. International Shipping & Delivery Time
We offer worldwide shipping for all our seafood products. Our standard international delivery generally takes 7–14 business days, depending on your destination country and local logistics conditions. If you need faster delivery, you can choose our expedited rush shipping option directly at checkout for quicker transit.
3. Shipping Cost Calculation
All shipping fees are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized cold-resistant, shockproof, and leak-proof packaging materials for all orders. Our professional packaging effectively protects seafood products from damage, leakage, and temperature changes during long-distance transportation, ensuring product freshness upon arrival.
For high-value orders, we provide an optional shipping insurance service at checkout, offering full protection and extra peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you receive packages with severe deformation, damage, or leakage, please take clear photos, refuse to sign for the parcel, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please contact our support team within48 hours of delivery with valid photos and videos. We will verify the issue promptly and provide solutions including returns, exchanges, or compensation according to the actual situation.
7. Customer Support
If you have any questions about order processing, shipping time, logistics tracking, customs clearance, or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and professional replies.
Thank you for shopping with JACK KUMAR! We keep optimizing our logistics and packaging solutions to bring you a fresher, safer, and more worry-free seafood shopping experience.